Frequently Asked Questions
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Booking & Payments
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Select your desired activity or package and proceed with the booking. At checkout, you'll see the option "Have a promotion or voucher code?" Click "Enter code" and enter your code to apply the discount.
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The organizer must provide a valid government-issued ID on file, such as a driver’s license or Ontario Photo Card (purple ID), to book the party room or karaoke lounge.
All players are also required to show valid government-issued ID that matches the name on their waiver form. This must be presented to Archers Arena staff before participating in any activity.
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We accept both VISA, MasterCard, and debit cards. No cash as we are a cashless facility.
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Please check your spam or junk folder, as confirmation emails can sometimes end up there. If you still don’t see it, Please contact us at 647-992-7362 or email info@archersarena.com and we’ll resend your booking confirmation.
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Yes. Once booked, your spot is reserved, so full payment still applies even if you play only part of the session.
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Yes, you can adjust your group size by emailing info@archersarena.com or calling 647-992-7362 at least 24–48 hours in advance. For larger groups, we recommend reaching out as early as possible to ensure availability.
Private sessions have minimum head count to book. -
A Private Session means the space is reserved exclusively for you and your group to play the activities with access to a dedicated private entrance and space to store your personal belongings— offering a more comfortable and exclusive experience.
Private space does not mean the facility is private. For that please book our facility bookout.
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Public Sessions means you and your group may be matched with another group in the same space. Our public session are good if you do not have a large group of your own to play with.
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Yes, all our bookings come with a small deposit to make the reservation. The deposit depends on the type of booking made.
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Yes we offer gift vouchers available to be purchased anytime and memberships that have discounts depending on the season. Please contact us for more information.
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Yes for groups up to 20 we can do split payments/ individual payments. Over 20 players payments must be made on 1 bill.
cancellations & Changes
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Click the " View / Change Booking " button in your confirmation email to cancel or edit your booking. Refunds are processed within 24 hours and may take from 3-7 business days depending on the banking institution we can provide proof of refund if needed. Refunds are subject to our Cancellation Policy.
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We offer 100% refund for bookings cancelled before 6 days of reserved session.
No-shows/cancellations within 6 days of booking are considered FINAL and will be charged for the minimum number of people for the session. Bookings cancelled between 6 days up to 24 hours of the reserved session will have the charged amount remain as store credit for 1 other booking.
In case of cancellations on bookings with promotions. The promotion may become ineligible or pro-rated based on individual promotion conditions.
Bookings using credit, vouchers, or PLAYPASS are FINAL bookings unless agreed upon by Archers Arena management.
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No, swapping is not allowed in the middle of a game. Players each individually need to go through training and pay their own admission.
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Playing with your friends is always fun, but we can’t always guarantee you’ll stay only within your group since public sessions are about mixing players and keeping teams fair. If it’s really important for you to stick with your friends, let the coach know before the session starts-they’ll try their best to accommodate. For a guaranteed private experience, we recommend booking a private session.
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Yes for additional charge, if the space and coach is not already reserved, please let your coach know as soon as possible so we can make arrangements.
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We will send confirmations messages to ask hosts/organizers the morning whether they want to proceed with the booking. After that the booking will be considered final. Within the 7 day cancellation policy we will only grant reschedules.
PartIcipation & Safety
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Please do not be late, arrive at least 5 minutes early for any booking. Late arrivals may miss check-in and/or training, which will cut into your game time. Unfortunately, we’re not able to extend sessions to make up for lost time. If individuals are not able to go over training they will not be able to join the activity. Some exceptions may be granted case by case.
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Please go to Unit 4 and find the door that matches the color listed in your confirmation email.
Click here to view the map. -
The following items are strictly prohibited for safety and cleanliness
Decorations:
No Glitter of any kind (wrapping paper, etc)
No Piñatas
No Confetti
No Sparklers & fireworks due to smoke and fire hazardFood and Drinks:
No Popcorn
No Nuts due to children with allergies
No Alcohol without a Special Occasions Permit (SOP)Attire:
Any outside footwear past the entrance lobbies.
Substances & Smoking:
No drugs or illegal substances
No vaping
No smoking anywhere inside the facility -
Age requirements vary depending on the activity, but we can accommodate participants as young as 6 years old. You’ll find the recommended age range listed in each activity’s description.
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We do our best to accommodate guests with different needs or abilities. Please contact us at 647-992-7362 or email info@archersarena.com so we can discuss your situation and make the necessary arrangements with our team.
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Yes. Everyone who enters must sign a waiver individually. Parent or guardian must sign on behalf of anyone under 18.
Sign the waiver here: https://archersarena.com/wvr
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We appreciate your willingness to teach; however, the open range is unsupervised and all participants must pass a skill check. If your guest lacks prior experience, they will not be allowed to shoot in open range. Please book a lesson to ensure safety.
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The recommended weight limit is approximately 200 lbs. Participants should be at least 4’2” tall to safely fit within the 50-inch bubble.
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No pets are allowed inside the facility. Service animals are welcomed in waiting areas.
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Yes, spectators are welcome. Due to limited space, we allow up to 2 spectators per group to maintain safety and comfort. If you have more guests, please book a party space or karaoke lounge to entertain them.
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Participation is ultimately up to the individual and their comfort level. For safety reasons, we do not recommend Bubble Soccer or Saber Wars during pregnancy due to the higher impact and contact involved.
For Archery, we offer alternative options such as our Sniper Tower or Beginner Archery Training sessions, which are not player-versus-player. These allow you to enjoy the experience without the risk of direct physical contact.
Nerf activities are generally lower impact, but please note there is still running and movement in the arena, and occasional accidental contact may occur.
Equipment & Clothing
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Yes, we provide all necessary equipment and safety gear for your session. Just come ready in gym clothes to play!
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Regular socks are totally fine! Grip socks are recommended for better traction, but they're not mandatory.
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Yes, as long as it's full-face for proper protection. Our staff will inspect it to ensure it meets Archers Arena safety standards.
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Yes, for private bookings only. Bows must be 22 lbs or less, and Nerf guns must shoot foam darts (no Rival blasters). We do not recommend players bring their own personal sabers for Saber wars. Personal equipment isn't allowed in public games to ensure fair play and safety for all participants. If you’re unsure, feel free to check with us before your visit. Archers Arena is not liable for damage to any personal equipment used in games.
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Yes, you're absolutely welcome to film. Feel free to bring your own GoPro or camera.
Please record from the sidelines or in the Tower to ensure safety and avoid interfering with play. Archers Arena is not liable for any damaged equipment.
On-SITE Ammenities
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We don’t sell food, but you’re welcome to bring your own or have your event catered. We have many food options nearby the area that do delivery, please contact us Please contact us at 647-992-7362 or email info@archersarena.com for recommendations.
We have drinks for sale onsite. -
Please bring your food and drinks upon arrival, as the party space and fridge may be in use for other bookings. If early drop-off is a must. Please contact us at 647-992-7362 or email info@archersarena.com in advance and we'll do our best to accommodate you.
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This is available with any party space booking, we have Speakers and TVs in the rooms. Court maybe possible if there is no other groups onsite, please make prior arrangements by contacting us.
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Yes we have a lot of free plaza parking reserved for our customers, please park in front or behind our unit and don’t block the driveway.
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We do not have showers and typically people change in our washrooms.
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Yes we have free WIFI for guests to use.
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We have lockers but please bring your own locks. Private sessions will have their own area to put your private belongings.