FREQUENTLY ASKED QUESTIONS:
1. What is the cancellation policy?
We offer 100% refund for bookings cancelled before 6 days of reserved session.
No-shows/cancellations within 6 days of booking are considered FINAL and will be charged for the minimum number of people for the session. Bookings cancelled between 6 days up to 24 hours of the reserved session will have the charged amount remain as store credit for 1 other booking.
In case of cancellations on bookings with promotions. The promotion may become ineligible or pro-rated based on individual promotion conditions.
Bookings using credit, vouchers, or PLAYPASS are FINAL bookings unless agreed upon by Archers Arena management.
2. Do I need to book before coming in or can I walk in and pay to participate?
We only allow booking online to reserve your time slot for participation. We do allow same day bookings if there are available game slots, call ahead as we may not be onsite if there are no bookings.
3. Is there an age restriction?
The recommended age is 10 and up. We allow as young as 8 but its actually more of a strength limitation as kids need to be able to pull the bow string. We require a waiver and chaperone supervision for anyone 16 and under.
4. Is this an indoor activity?
Yes, Combat Archery will be played in our indoor facility on two different playing fields. We have 28 game mode and playing styles.
5. How long is each session?
Session time varies depending on services, generally each activity is 60 minutes long, which includes a 5 minutes of instruction and target training followed by 55 minutes game time. Each round of of game modes will last approximately 10 minutes depending on the game mode.
6. What should I wear?
We recommend Archers to wear comfortable clothing during gameplay. T-shirts, shorts or workout attire are all great! Please be prepared to bring a clean pair of running shoes, as boots and heels are not permitted for gameplay. We may as you to go barefoot or in your socks.
7. Can I bring my own equipment?
All players are REQUIRED to use the bows and arrows provided by Archers Arena to play combat archery. You may use your own equipment on the range after we inspect it.
8. Can I bring my own camera to videotape or take photos?
Yes, but Archers Arena will not be held liable for any damaged or stolen personal items. Archers Arena will also have GoPro cameras for rental for video recording purposes, just bring your own USB/Flash drive or MICRO-SD card.
9. Do you clean the facemasks?
Yes! Each mask is disinfected before and after each use for hygienic purposes. Players may purchase their own Archers Arena mask, or bring their own to the arena.
10. What are the draw weight and length of the bow?
The draw weight is 22-29lbs and the draw length is 29 inches.
11. How fast does the arrow travel?
A standard paint-ball goes around 280 feet per second. Our arrows only goes up to 90 feet per second. You are safe!
12. Are there lockers?
We have complimentary, first come first serve lockers for your personal belongings. We are not liable for lost and misplaced items, please bring your own lock.
13. What if I don’t have any archery experience?
No archery experience is required. You will be briefed and provided with a 30 minute target training session in our target range zone.
14. I would like to have a private event. Can you accommodate?
Thinking of hosting your own birthday parties, corporate events or any special event? Please contact us to find out more about our corporate package at info@archersarena.com or call us at (647)-99-ARENA.
15. Is alcohol permitted?
Alcohol is allowed in the Karaoke Lounge with a Special Occasions Permit for $50. You must have it for any group size (even if it’s just yourself) https://www.agco.ca/alcohol/special-occasion-permits-private-event